Automate
Streamlined Automation for Success
We leverage AI and machine learning to automatically serve expert-written answers for resolving repeat questions. By identifying customer intent, our system ensures that the right inquiries are matched with expert-generated solutions.
Experts continuously review frequently asked questions and craft responses that provide universal solutions, ensuring faster and more accurate issue resolution.
Smart Detection of Repetitive Questions
Advanced machine learning algorithms scan every interaction looking for new and emerging customer issues that can be automated.
We use state-of-the-art natural language understanding and machine learning to understand customer intent and automatically flag common questions.
Expert-Powered Knowledge Creation
Experts continuously review frequently asked questions and craft answers to universally solve issues.
The Reputation Engine evaluates expert contributions, ensuring only high-quality, peer-reviewed responses are served. We also use A/B testing to refine content for maximum effectiveness.
Continuous Optimization for Peak Performance
Customer issues evolve daily, and our platform adapts in real time. It continuously monitors conversations, identifying new questions to automate while experts author fresh content. Timeout re-routes and limitations are in place to ensure unresolved inquiries are reassigned, maintaining efficiency and high customer satisfaction.
This dynamic system results in increasing automation rates over time, delivering fast and highly effective automated answers.
As automation expands, expert-driven insights continuously enhance accuracy, leading to faster resolutions and exceptional CX.